Refund & Cancellation Policy

Effective Date: August 1, 2026  |  Last Updated: August 4, 2026

This Refund & Cancellation Policy outlines the terms under which you may cancel your CustomsPro AI subscription and the conditions under which Minari Holdings LLC ("Company," "we," "us") may issue refunds. By subscribing to our Service, you agree to this policy.

1. Cancellation Policy

1.1 How to Cancel

You may cancel your subscription at any time through one of the following methods:

• In-App: Open the CustomsPro AI application, navigate to the License Management panel, and click "Deactivate License." Your subscription will be canceled and you will receive a confirmation.
• Via Payment Processor: If you subscribed through Paddle, you can manage your subscription directly through the billing portal link provided in your subscription confirmation email.
• Via Email: Send a cancellation request to support@customspro1ai.com with your license key or the email address associated with your account. We process cancellation requests within 2 business days.

1.2 Effect of Cancellation

• Cancellation takes effect at the end of your current billing period. You will continue to have full access to your subscription features until that date.
• After cancellation, the application will revert to limited (free) functionality. Your locally stored data (classification records, audit trails) remains accessible on your computer.
• If you cancel during the 10-day free trial, no charges will be applied and your access to premium features will be restricted at the end of the trial period.

2. Refund Policy

2.1 Refund Eligibility

We offer refunds under the following circumstances:

Scenario	Refund Eligibility	Timeframe
Free Trial	No charge — nothing to refund	N/A
First monthly charge	Full refund if requested within 7 days of the first paid charge and you have classified fewer than 10 documents	Within 7 days of charge
Duplicate charge	Full refund of duplicate charge	Within 30 days
Service not functioning	Pro-rated refund if we confirm a critical defect and cannot resolve it within 14 days of your report	Case-by-case
Unauthorized charge	Full refund upon verification that the charge was fraudulent or unauthorized	Within 30 days

2.2 Non-Refundable Circumstances

Refunds are not provided in the following cases:

• You simply changed your mind after the 7-day refund window for your first charge.
• You did not cancel before the renewal date and were charged for the next billing cycle. (You can cancel at any time to prevent future charges.)
• You violated our Terms of Service, resulting in account termination.
• You are requesting a refund for a charge older than 30 days.
• You are requesting a pro-rated refund for a partial month of usage (except in the "Service not functioning" scenario above).
• Your dissatisfaction is based on an HTS classification outcome disputed by CBP. (See Section 5 of our Terms of Service — CustomsPro AI is a classification assistance tool, and ultimate classification responsibility rests with the licensed broker.)

2.3 How to Request a Refund

To request a refund:

1. Send an email to support@customspro1ai.com with the subject line "Refund Request — [Your License Key or Email]"
2. Include: your license key or the email address used for purchase, the date and amount of the charge, and a brief explanation of why you are requesting a refund.
3. We will review your request and respond within 3 business days.
4. Approved refunds will be processed within 5–10 business days and credited to the original payment method.

3. Trial Period

All new users receive a 10-day free trial with full access to all features. No credit card is required to start the trial. This trial period is designed to allow you to fully evaluate the Service before committing to a paid subscription. We strongly encourage you to make full use of the trial before subscribing.

4. Auto-Renewal

Monthly subscriptions renew automatically at the end of each billing cycle. You will receive a reminder email 3 days before each renewal. You can cancel auto-renewal at any time through the methods described in Section 1.1 above. Canceling auto-renewal prevents the next charge but does not affect your current billing period or trigger a refund.

5. Chargebacks

If you initiate a chargeback (dispute) with your bank or credit card company without first contacting us, your account will be immediately suspended pending investigation. We will provide the payment processor with evidence of your subscription, usage logs, and any applicable refund eligibility under this policy. Repeated chargebacks may result in permanent account termination. We encourage you to contact us first at support@customspro1ai.com — we are committed to resolving issues fairly and promptly.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email at least 14 days in advance. The version of this policy in effect at the time of your purchase governs that transaction.

7. Contact

For refund requests or questions about this policy:

Minari Holdings LLC
Email: support@customspro1ai.com
Website: https://customspro1ai.com