We are here to help. Reach out for support, sales inquiries, or any questions about CustomsPro AI.
Technical support, bug reports, and usage questions.
Email: support@customspro1ai.com
Response time: Within 1 business day
Multi-license purchases, team onboarding, and plan upgrades.
Email: sales@customspro1ai.com
Response time: Within 1 business day
DMCA notices, legal inquiries, subpoenas, and Terms of Service questions.
Email: legal@customspro1ai.com
Response time: Within 3 business days
Privacy Policy questions, data access/deletion requests, and GDPR/CCPA inquiries.
Email: privacy@customspro1ai.com
Response time: Within 5 business days
| Legal Name | Minari Holdings LLC |
|---|---|
| Jurisdiction | Wyoming, United States |
| Registered Address | 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States |
| Product | CustomsPro AI — HTS Classification Engine |
| Website | https://customspro1ai.com |
| General Inquiries | hello@customspro1ai.com |
| Priority | Typical Response | Applies To |
|---|---|---|
| Business | Within 8 hours (business hours, M–F) | Business plan subscribers |
| Professional | Within 1 business day | Professional plan subscribers |
| Starter / Trial | Within 2 business days | Starter plan and trial users |
Q: Can I speak to someone by phone?
We provide phone support for Business plan subscribers. Please email support@customspro1ai.com to schedule a call. Starter and Professional plan subscribers receive email-based support.
Q: How do I report a critical bug?
Email support@customspro1ai.com with "CRITICAL" in the subject line. Include steps to reproduce, the error message (if any), and your license key. Critical issues are escalated immediately.
Q: How do I request a feature?
We welcome feature requests at hello@customspro1ai.com. While we cannot implement every suggestion, all requests are reviewed by our product team and influence our development roadmap.
Monday–Friday, 9:00 AM – 6:00 PM Eastern Time (UTC-5 / UTC-4 during DST). We are closed on U.S. federal holidays. Emails received outside business hours will be addressed the next business day.